Cancellation policy
We offer a 24-hour grace period, allowing you to cancel your reservation within the first 24 hours of booking, provided it’s more than 24 hours before your sailing time. Outside the grace period, a 50% fee of the total booking will incur for cancellations up until 1 hour prior to scheduled sail time. Cancellations within 1 hour of departure will be charged 100% of the total ticket value.
Modification policy
We offer a 24-hour grace period for you to modify your booking without charge within the first 24 hours of booking, as long as it’s 24 hours before your scheduled sailing time. Outside of the 24-hour grace period, a $5 fee (plus GST) will be charged for booking modifications made up to 1 hour of the scheduled sailing time.
Large bags and sports gear can be purchased online up to 1 hour before departure, without the modification fee. If ‘seat selection’ is included in your booking, it cannot be removed from your reservation.
No modifications are available within 1 hour of the scheduled sailing time.
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