Hullo is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and disclose personal information that we may obtain about you through our website, mobile app, or other means.
Personal Information We Collect
● Information you provide directly: name, contact details (email, phone, address), payment information (processed securely via third-party providers), booking details, and customer service interactions.
● Information collected automatically: device details, IP address, pages visited, booking activity, and general usage data.
● Information from cookies and similar technologies: your preferences (like language settings), where you're located (city, region, and country), which websites you visit and what products or services you buy.
How We Use Personal Information
· To provide you with our services (browsing, booking, payments, confirmations, check-in).
· To communicate with you about your bookings or our services;
· To personalize and improve our services;
· To analyze customer trends and preferences;
· To customize the content and advertisements provided to you;
· For security, fraud prevention, legal compliance, and recordkeeping;
· For any other purpose disclosed by us, with your consent.
How We Share Personal Information
We may share your personal information with our subsidiaries, affiliates, and service providers who perform services on our behalf, including customizing content and advertising for you. These providers may be located in a foreign country with different privacy laws than Canada. In these circumstances, the governments, the judiciary, law enforcement or regulatory agencies of that country may be able to obtain access to your personal information through the laws of that foreign country. While we can’t change the laws of the foreign country, whenever we engage a service provider, we require that its privacy and security standards comply to this policy and applicable Canadian privacy law.
We may also disclose your personal information as required by law, or to protect our rights, property, or safety or the rights, property, or safety of others; and if we undergo a corporate transaction.
Security of Your Personal Information
We take reasonable steps to protect your personal information from loss, theft, unauthorized access, disclosure, alteration, or destruction. We use encryption, firewalls, and other security measures to protect your personal information.
Cookies & Consent
We use cookies and similar technologies to operate our websites, remember your preferences, analyze traffic, measure the effectiveness of our marketing campaigns and customize content and advertising.
Categories We Use
Strictly Necessary. Some cookies are strictly necessary to ensure our websites and booking engine work properly and smoothly, such as those that maintain secure sessions, keep your booking cart active or remember your language preferences.
Analytics. We use analytics cookies, such as Google Analytics, to understand how visitors use our sites and to improve overall performance.
Advertising & Attribution. We use advertising and attribution cookies to measure which ads lead to visits or bookings and to help us customize the content and advertisements provided to you on this website and on other sites across the Internet, such as Meta, TikTok, Reddit, and Google Ads.
Except for Quebec users, when you first visit our websites, you will be requested to consent to the terms and conditions of using our websites. By continuing to use our websites, you consent to the use of the cookies as described above.
Your Choices
You may opt-out of receiving marketing communications from us and may also request to withdraw consent for certain uses of your personal information at any time. You may also request access to or correction of your personal information that we hold by contacting us at the address below.
Contact Us
If you have any questions or concerns about this Privacy Policy, or our privacy practices, please contact us at:
Privacy Officer
Hullo
10 Church St
Nanaimo, BC
Canada V9R 5H4
Email: support@hullo.com
Changes to this Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. You should review this Privacy Policy periodically for any changes.
By using our services, you agree to the terms of this Privacy Policy.
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